Please chop this. Thanks.
On 28 OCT 08 I took my 2002 F150 truck to XXX in XXX Texas. The truck was exhibiting symptoms of a faulty right rear axle bearing at only 76,000 miles. At that time the right rear axle and bearings were replaced on invoice #560744. The total charge at that time was $1293.76. Notice on that invoice that 3 Quarts /OIL-REAR AXLE were charged.
On 11 JUL 09 I noticed that there was an unusual amount of rear axle oil leaking from the differential so I returned the truck to XXX to have the rear pinion seal replaced on invoice #585069. Notice that there is no OIL-REAR AXLE charged out on this invoice.
On 22 JUL 11 while traveling at highway speed I noted a whine that was not changed by throttle on/off condition and got louder at higher speeds. I proceeded home and checked the differential oil level. I was able to add a total of 48 fluid ounces to the differential housing that has a capacity of 88 fluid ounces.
I brought the truck to XXX 97,984 miles, a total of 21,000 miles after the first visit and 14,000 after the second visit and was billed $ 1845.03 on invoice #659950. Please note that 3 Quarts of OIL-REAR AXLE were charged.
At no time during the period between the second and third visits was there any evidence of liquid axle lubricant noted on the differential, the undercarriage of the truck, my driveway or on any other surface where the truck was parked. I am asking for a refund of $1845.03 for the second differential repair because the rear end had to be overhauled the second time due to lack of proper lubrication. It is evident the differential was not topped off after the visit to repair the leaking pinion seal. The documentation along with the failure of the right rear axle and bearing for a second time at a mere 21,000 miles supports my claim of faulty workmanship.
A good dealer should make it rite but legally I think they have a pass.
I would make it known you , yours , neighbors will not be back.
mere 21,000 miles? over a few years?
Good luck.
I have had older cars with more H/P that were raced that NEVER needed a rearend repair, much less two. If I had not had to add the oil to the diff I would have called it crappy luck.
