Archived Posts » 59,699,509
+1 PK FireArms
3/20/2012 5:16:41 PM
Staff problem corrected with MR PK thanks
3/20/2012 5:51:24 PM
I'll contact them.
3/21/2012 1:44:31 PM
First e-mail received by AR-Tracker on Wed. March 7 at 9:44 AM
Hi
I forwarded this to Armalite and to you guys This Is what I have found with the Rifle I ordered. wondering if you guys used it as a display rifle with another stock or did it ship directly from Armalite/
If this was discounted 100 $ for this reason that certainly was not enough. Or if your company would have listed it as dinged or slight damage I would not have made the purchase.
I am very disappointed that I received a damage receiver. as of now it sits in my safe waiting for a response from someone as to how this could be a new rifle that I paid for. when it looks used.
if refused at the transfer dealer I would still be out shipping and possibly restocking fees.
Second e-mail received by AR-Tracker on Wed. March 7 at 4:16 PM
So this is what I received from ARMALITE
I see you guys have no remorse as you did not respond back to my first email, clearly you sell used or damaged merchandise without any disregard to buyer, while hiding behind a web page?? this rifle should have been listed as damaged so I or other people would have the choice to purchase or not to. which I definitely would not. I have passed on other used Armalite 10ts because of this same reason a scratch or such.
but this rifle has a Ding that can only be achieved with the butstock off as the metal is flared out to the side from the end. While it has clearly sat in your shop for sometime I can only assume your team has disassembled it to try and sell with a different stock or something along that line. I do not feel Armalite has sent this out in this condition.
If I do not get a response I will continue to find Avenues Via the Web to provide some healthy Feedback as to undesired condition of new products and customer service of PK Firearms.
Armalites Response
The serial number USxxxxxx comes back as a 10TCBNF that has a rifle buttstock. It was born on 2/12/10 and shipped to PK Firearms on 3/11/10. I cannot explain why the nick is there. These rifles are teat fired and inspected before being sent out. Since it’s been at their location for some time it’s hard to say what happened. You can contact Mario in the repair department if you wish.
You can also (as an option) try Aluminum Black that can be found at any gun shop to cover the nick.
PK Firearms Response:
First and foremost one must understand that we are small company that does not have the manpower to sit in front of a computer all day and monitor incoming e-mails. PK Firearms first became aware of this issue the evening of March 7th after the shop had closed. After reading the first e-mail, their is no question that AR-Tracker would have been contacted by customer service at PK Firearms on the following business day . However, the following morning, March 8th, we became aware of the thread posted on PK Firearms Industry forum on AR15.com. Please understand that only 12 hours had elapsed, (all after normal business hours) before AR-Tracker placed a negative post on our forum, at 4:56 AM March 8th. PK Firearms does not believe we were given ample time to address AR-Trackers concerns before the accusations and assumptions began. We believe a simple phone call during business hours could have resolved this issue; however the next morning, we were very reluctant about contacting a customer that had already posted negative information about our business, without even giving us reasonable time to respond to the issue.
Accusations and Response
A: I Bought what I thought to be a new in the box Armalite Ar10 T carbine. Paid $1600 and it arrives Damaged.
R: You did buy a NIB AR10 and we did not know it was damaged.
A: Furthermore they do not even have the courtesy to respond to any email pertaining to this matter. I emailed photos of rifle two times, tried to call them and no answer or call back.
R: We feel a phone call was in order before negative feedback. We have two phone lines that are answered all day from 8-5 along with an answering machine. We received no call or was a message left.
A: The Damage is clearly inflicted by someone dissasembling butstock and dropping and or dinging the Lower receiver where butstock meets Receiver.
R: PK Firearms did not remove the buttstock, one would now assume it shipped from the factory in this condition.
A: I find out from Armalite that Pk has had had this rifle in their posession for 2 years and sell it Listed Brand New online without disclosing the damage.....must have traveled to lots of shows in that time. Talk about Fraud, BUYER BEWARE
R: It was NEW, but old stock. At what time does a new firearm become used after receiving it from a mfg. or distributor? 60 days, 120 days, you tell me. As we said before, we did not know about the Ding. This gun went to no Gunshows.
A: According to their policys on the PK website, there are no Returns or do they assume any responsibility for condition of products.
R: As all can see under the customer service page on our website, this is not the case. We address these issues from time to time with 99.9% satisfaction from our customers. If your not happy were not happy, but we demand a little respect.
A: Maybe they should Call Me since I emailed the # for them to contact me..... more than once
R: I am sure we would have if you would have given us 24 hours before e-mailing and posting on two forums that we know about, with blatant lies about our return policies and AR-Trackers assumptions of what he did or did not know.
A: Ill try to call them again. I would ship it to Armalite to repair if I did not have to pay for it.
R: NO call or message. Who knows what we might have done if this was handled more professionally.
A: Armalite E-Mail: You can contact Mario in the repair department or email him if you wish.
R: It is our understanding that this was not done before posting the negative thread.
In summary, PK Firearms believes that when AR-Tracker found out that the rifle in question was old stock, it became used and damaged goods. At this time we were charged, tried, convicted and sentenced in a public forum. A complaint from the better business bureau was received in less than 46 hours from the time the first email was received. In our 15 years of business I believe this is the only time we were unable to professionally resolve an issue acceptable by both parties. Its most unfortunate that a little more time, patience, understanding and factual information could of prevailed before the mud slinging began. And a simple phone call to the shop could of done just that. We are human and mistakes can and will be made. A respectable complaint will ALWAYS receive a respectable reply.
Hi
I forwarded this to Armalite and to you guys This Is what I have found with the Rifle I ordered. wondering if you guys used it as a display rifle with another stock or did it ship directly from Armalite/
If this was discounted 100 $ for this reason that certainly was not enough. Or if your company would have listed it as dinged or slight damage I would not have made the purchase.
I am very disappointed that I received a damage receiver. as of now it sits in my safe waiting for a response from someone as to how this could be a new rifle that I paid for. when it looks used.
if refused at the transfer dealer I would still be out shipping and possibly restocking fees.
Second e-mail received by AR-Tracker on Wed. March 7 at 4:16 PM
So this is what I received from ARMALITE
I see you guys have no remorse as you did not respond back to my first email, clearly you sell used or damaged merchandise without any disregard to buyer, while hiding behind a web page?? this rifle should have been listed as damaged so I or other people would have the choice to purchase or not to. which I definitely would not. I have passed on other used Armalite 10ts because of this same reason a scratch or such.
but this rifle has a Ding that can only be achieved with the butstock off as the metal is flared out to the side from the end. While it has clearly sat in your shop for sometime I can only assume your team has disassembled it to try and sell with a different stock or something along that line. I do not feel Armalite has sent this out in this condition.
If I do not get a response I will continue to find Avenues Via the Web to provide some healthy Feedback as to undesired condition of new products and customer service of PK Firearms.
Armalites Response
The serial number USxxxxxx comes back as a 10TCBNF that has a rifle buttstock. It was born on 2/12/10 and shipped to PK Firearms on 3/11/10. I cannot explain why the nick is there. These rifles are teat fired and inspected before being sent out. Since it’s been at their location for some time it’s hard to say what happened. You can contact Mario in the repair department if you wish.
You can also (as an option) try Aluminum Black that can be found at any gun shop to cover the nick.
PK Firearms Response:
First and foremost one must understand that we are small company that does not have the manpower to sit in front of a computer all day and monitor incoming e-mails. PK Firearms first became aware of this issue the evening of March 7th after the shop had closed. After reading the first e-mail, their is no question that AR-Tracker would have been contacted by customer service at PK Firearms on the following business day . However, the following morning, March 8th, we became aware of the thread posted on PK Firearms Industry forum on AR15.com. Please understand that only 12 hours had elapsed, (all after normal business hours) before AR-Tracker placed a negative post on our forum, at 4:56 AM March 8th. PK Firearms does not believe we were given ample time to address AR-Trackers concerns before the accusations and assumptions began. We believe a simple phone call during business hours could have resolved this issue; however the next morning, we were very reluctant about contacting a customer that had already posted negative information about our business, without even giving us reasonable time to respond to the issue.
Accusations and Response
A: I Bought what I thought to be a new in the box Armalite Ar10 T carbine. Paid $1600 and it arrives Damaged.
R: You did buy a NIB AR10 and we did not know it was damaged.
A: Furthermore they do not even have the courtesy to respond to any email pertaining to this matter. I emailed photos of rifle two times, tried to call them and no answer or call back.
R: We feel a phone call was in order before negative feedback. We have two phone lines that are answered all day from 8-5 along with an answering machine. We received no call or was a message left.
A: The Damage is clearly inflicted by someone dissasembling butstock and dropping and or dinging the Lower receiver where butstock meets Receiver.
R: PK Firearms did not remove the buttstock, one would now assume it shipped from the factory in this condition.
A: I find out from Armalite that Pk has had had this rifle in their posession for 2 years and sell it Listed Brand New online without disclosing the damage.....must have traveled to lots of shows in that time. Talk about Fraud, BUYER BEWARE
R: It was NEW, but old stock. At what time does a new firearm become used after receiving it from a mfg. or distributor? 60 days, 120 days, you tell me. As we said before, we did not know about the Ding. This gun went to no Gunshows.
A: According to their policys on the PK website, there are no Returns or do they assume any responsibility for condition of products.
R: As all can see under the customer service page on our website, this is not the case. We address these issues from time to time with 99.9% satisfaction from our customers. If your not happy were not happy, but we demand a little respect.
A: Maybe they should Call Me since I emailed the # for them to contact me..... more than once
R: I am sure we would have if you would have given us 24 hours before e-mailing and posting on two forums that we know about, with blatant lies about our return policies and AR-Trackers assumptions of what he did or did not know.
A: Ill try to call them again. I would ship it to Armalite to repair if I did not have to pay for it.
R: NO call or message. Who knows what we might have done if this was handled more professionally.
A: Armalite E-Mail: You can contact Mario in the repair department or email him if you wish.
R: It is our understanding that this was not done before posting the negative thread.
In summary, PK Firearms believes that when AR-Tracker found out that the rifle in question was old stock, it became used and damaged goods. At this time we were charged, tried, convicted and sentenced in a public forum. A complaint from the better business bureau was received in less than 46 hours from the time the first email was received. In our 15 years of business I believe this is the only time we were unable to professionally resolve an issue acceptable by both parties. Its most unfortunate that a little more time, patience, understanding and factual information could of prevailed before the mud slinging began. And a simple phone call to the shop could of done just that. We are human and mistakes can and will be made. A respectable complaint will ALWAYS receive a respectable reply.
3/21/2012 2:01:06 PM
Op should've called before posting negative feedback. He says he did, there's no way to disprove or corroborate that.
OP sends email on MArch 7th, read by PK firearms on March 8th (according to PK post), and no resolution in almost 10 business days.
OP may not be a reasonable person to deal with, but a reply email within a 10 business day period would've been nice.
I'd want to see pictures of this "damaged metal". I'd want to talk to the FFL who opened the box to see if he recalls the damage.
OP needs to be cognizant of the fact that negative feedback can greatly affect a business on a site like AR15.com. A 12 hour window to respond is not enough time and the OP, I feel, was allowing his emotions to get the best of him.
Seller should have replied to the email before a 10-business day lapse. Reply to email and attempt to rectify the issue. This, regardless of the OP's shotgun approach.
Everybody take a valium and simmer down.
ETA: for the record, I've ordered from PKFirearms and found them to be very easy to work with.
OP sends email on MArch 7th, read by PK firearms on March 8th (according to PK post), and no resolution in almost 10 business days.
OP may not be a reasonable person to deal with, but a reply email within a 10 business day period would've been nice.
I'd want to see pictures of this "damaged metal". I'd want to talk to the FFL who opened the box to see if he recalls the damage.
OP needs to be cognizant of the fact that negative feedback can greatly affect a business on a site like AR15.com. A 12 hour window to respond is not enough time and the OP, I feel, was allowing his emotions to get the best of him.
Seller should have replied to the email before a 10-business day lapse. Reply to email and attempt to rectify the issue. This, regardless of the OP's shotgun approach.
Everybody take a valium and simmer down.
ETA: for the record, I've ordered from PKFirearms and found them to be very easy to work with.
3/21/2012 2:36:47 PM
Originally Posted By rob78:OP may not be a reasonable person to deal with, but a reply email within a 10 business day period would've been nice.
This.
If you provide email to your customers as a means of contact, answer your emails. If you don't provide email via your website, sales invoice, etc and he just happened to track it down somehow, I'm a little more forgiving. Not everyone can make contact by phone during your business hours. Email or snail mail provide a means for customers to make contact at their convenience and you to answer them during your business hours.
While neither party is immune, I find it odd that it took the OP making contact via a forum you post on and pressure from site staff for you to finally respond when you admit to having read his emails shortly after receiving them, over a week ago.
3/21/2012 3:00:19 PM
Originally Posted By RescueGunner:
This.
If you provide email to your customers as a means of contact, answer your emails. If you don't provide email via your website, sales invoice, etc and he just happened to track it down somehow, I'm a little more forgiving. Not everyone can make contact by phone during your business hours. Email or snail mail provide a means for customers to make contact at their convenience and you to answer them during your business hours.
While neither party is immune, I find it odd that it took the OP making contact via a forum you post on and pressure from site staff for you to finally respond when you admit to having read his emails shortly after receiving them, over a week ago.
Originally Posted By rob78:OP may not be a reasonable person to deal with, but a reply email within a 10 business day period would've been nice.
This.
If you provide email to your customers as a means of contact, answer your emails. If you don't provide email via your website, sales invoice, etc and he just happened to track it down somehow, I'm a little more forgiving. Not everyone can make contact by phone during your business hours. Email or snail mail provide a means for customers to make contact at their convenience and you to answer them during your business hours.
While neither party is immune, I find it odd that it took the OP making contact via a forum you post on and pressure from site staff for you to finally respond when you admit to having read his emails shortly after receiving them, over a week ago.
I agree, however in this day and age why noy just have a email set up on your website for order problems? You could also have it set up to recive even on your phone so it would be niticed right away.
3/21/2012 4:36:17 PM
Fact remains you clearly recieved my email and did not contact me back to resolve issue.
it took this avenue and 13 days for this response from pk and you still can not take responsibility that you passed off damaged goods. (sent photos)
there was pleanty of time to make this right before I posted a -1, and would not have occoured if i had been contacted. I could also clear and retract other post.
I did call and left a message. you did not call back, I also put a please call me in the first email sent, with my cell phone #
I do not believe it took 13 days for you to find these emails
we have a two hour difference and I work all day so your buisness hours are not on my schedule that is why I sent an email..s
I can retract all this if you still want to make a correction... but as of now thirteen days later and no contact from your staff??
If I had a customer emailing me screaming and calling me names ( whichI did not do) I would still call them and Kiss AXXX to correct the situation, not ignore them because I did not like what they said to me. Instead, seems it is much easier to hide behind a website since there are several thousand consumers clicking away.
Bad Buisness practice... but thats just my opinion
it took this avenue and 13 days for this response from pk and you still can not take responsibility that you passed off damaged goods. (sent photos)
there was pleanty of time to make this right before I posted a -1, and would not have occoured if i had been contacted. I could also clear and retract other post.
I did call and left a message. you did not call back, I also put a please call me in the first email sent, with my cell phone #
I do not believe it took 13 days for you to find these emails
we have a two hour difference and I work all day so your buisness hours are not on my schedule that is why I sent an email..s
I can retract all this if you still want to make a correction... but as of now thirteen days later and no contact from your staff??
If I had a customer emailing me screaming and calling me names ( whichI did not do) I would still call them and Kiss AXXX to correct the situation, not ignore them because I did not like what they said to me. Instead, seems it is much easier to hide behind a website since there are several thousand consumers clicking away.
Bad Buisness practice... but thats just my opinion
3/21/2012 4:38:54 PM
have they contacted you and offered to resolve the situation?
3/21/2012 6:31:49 PM
No contact directly.
I called my credit company to file dispute, and they were on a three way call with me to talk to MR PK via his cell phone forwarded by a gal in his office. he flew off the handle saying I am slandering him and coursing me a MXX FXX piece Of Scxx one expletive after another, all through the poor girl working for the credit company. She asked him to calm down so we can talk. For a tiny moment he does and says I should have contacted him, when I said I did he went off again. and he keeps ranting. finally he hangs up and she takes appropriate action.
This is a recorded phone call and logged in notes with my account. So before you threaten me think again. facts speak for themselves. I am not speaking bad about you just the condition of merchandise I received and views of how this is handled. I filed appropriate legal actions on my behalf to get a reasonable response from you via BBB, this site and credit company after my emails did nothing. Mind you this is 13 days later.
I am reasonable Mr PK but that Kind of behavior is uncalled for. You could have emailed the day after the two emails I sent you to resolve this... it is not like you did not see them
and I could have removed my first thread.
I waited for the two weeks before I disputed with credit company and this is what I get?
respectfully
.
I called my credit company to file dispute, and they were on a three way call with me to talk to MR PK via his cell phone forwarded by a gal in his office. he flew off the handle saying I am slandering him and coursing me a MXX FXX piece Of Scxx one expletive after another, all through the poor girl working for the credit company. She asked him to calm down so we can talk. For a tiny moment he does and says I should have contacted him, when I said I did he went off again. and he keeps ranting. finally he hangs up and she takes appropriate action.
This is a recorded phone call and logged in notes with my account. So before you threaten me think again. facts speak for themselves. I am not speaking bad about you just the condition of merchandise I received and views of how this is handled. I filed appropriate legal actions on my behalf to get a reasonable response from you via BBB, this site and credit company after my emails did nothing. Mind you this is 13 days later.
I am reasonable Mr PK but that Kind of behavior is uncalled for. You could have emailed the day after the two emails I sent you to resolve this... it is not like you did not see them
and I could have removed my first thread.
I waited for the two weeks before I disputed with credit company and this is what I get?
respectfully
.
3/21/2012 7:25:20 PM
Damn... I've always found the folks at PK to be 100%...
Wish this had not gone the way it has...
Wish this had not gone the way it has...
3/21/2012 8:20:50 PM
I'm sure they have many good dealings and will provide suitable transactions for others in the future.
This is one of those deals gone awry. I felt it nessesary to be posted as a -1 after not hearing back. I pushed buttons and did so nicely no foul language or such figuured I would get a reply quickly since Armalite responded back the same day ( imagine their email load)
I am not he first complaint on bbb either, since the complaint I posted is not on the BBB, it is not closed. They already have a complaint on there before me. besides they are not even a member.
I am a consumer the professonalism should be from the vendor selling product to correct the dispute or problem in a prompt courtious manner.
This is one of those deals gone awry. I felt it nessesary to be posted as a -1 after not hearing back. I pushed buttons and did so nicely no foul language or such figuured I would get a reply quickly since Armalite responded back the same day ( imagine their email load)
I am not he first complaint on bbb either, since the complaint I posted is not on the BBB, it is not closed. They already have a complaint on there before me. besides they are not even a member.
I am a consumer the professonalism should be from the vendor selling product to correct the dispute or problem in a prompt courtious manner.
3/22/2012 3:18:15 AM
Damn. Just damn.
Hope this gets resolved OP. that said, you might want to get the rifle back in FFL possession. If they wanted to play hardball once the charge is reversed they can call stolen firearm on you.
If it is out of your possession and ready to ship back it is one less thing that can bite ya.
Btw post photos of rifle and damage please. A copy of the invoice with your info redacted would go a long way too.
Hope this gets resolved OP. that said, you might want to get the rifle back in FFL possession. If they wanted to play hardball once the charge is reversed they can call stolen firearm on you.
If it is out of your possession and ready to ship back it is one less thing that can bite ya.
Btw post photos of rifle and damage please. A copy of the invoice with your info redacted would go a long way too.
3/22/2012 7:49:35 AM
You filed a credit card dispute to have the charges reversed on a firearm you took possession of weeks ago? With a documented FFL trail leading to you showing you are indeed in possession of said firearm that you are now saying will not be paid for after transfer of ownership to you?
Tag to see how this plays out.
Tag to see how this plays out.
3/22/2012 8:08:56 AM
How about posting some pics of the damage. I for one would like to see what the fuss is all about.
3/22/2012 8:46:13 AM
Originally Posted By johnreilly:
How about posting some pics of the damage. I for one would like to see what the fuss is all about.
How about posting some pics of the damage. I for one would like to see what the fuss is all about.
Me too.
3/22/2012 9:26:27 AM
There is no fuss
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
3/22/2012 10:34:47 AM
i dont know why, everyone is giving this guy flak. The fact that he is new? BS He ordered a brand new rifle, it should be in brand new condition. No scratches, no damage. If it wasnt mentioned in the ad, it shouldnt have it.
It should have happened like this. him "Hello, I received a damage/scratched/defective product from you", them " We are sorry, please send it back to us, we will cover shipping and refund your money"
Period. That is how a good company shines, when something goes wrong. A little communication on their part, would have stopped any action on his part.
It should have happened like this. him "Hello, I received a damage/scratched/defective product from you", them " We are sorry, please send it back to us, we will cover shipping and refund your money"
Period. That is how a good company shines, when something goes wrong. A little communication on their part, would have stopped any action on his part.
3/22/2012 10:51:18 AM
I don't think anyone has really given AR-tracker any flak. Just people making plausible observations...
I do think it's a bit odd that the OP doesn't want to post any pics of said damage.
I do think it's a bit odd that the OP doesn't want to post any pics of said damage.
3/22/2012 10:55:05 AM
Originally Posted By HBARLeatherneck:
i dont know why, everyone is giving this guy flak. The fact that he is new? BS He ordered a brand new rifle, it should be in brand new condition. No scratches, no damage. If it wasnt mentioned in the ad, it shouldnt have it.
It should have happened like this. him "Hello, I received a damage/scratched/defective product from you", them " We are sorry, please send it back to us, we will cover shipping and refund your money"
Period. That is how a good company shines, when something goes wrong. A little communication on their part, would have stopped any action on his part.
i dont know why, everyone is giving this guy flak. The fact that he is new? BS He ordered a brand new rifle, it should be in brand new condition. No scratches, no damage. If it wasnt mentioned in the ad, it shouldnt have it.
It should have happened like this. him "Hello, I received a damage/scratched/defective product from you", them " We are sorry, please send it back to us, we will cover shipping and refund your money"
Period. That is how a good company shines, when something goes wrong. A little communication on their part, would have stopped any action on his part.
1. We have no proof that there is even any damage. I'm not calling the OP a liar, but he has stated he will not post pictures.
2. There is no link to an ad on this website. I don't even know if the deal originated here or if the OP simply went to PK Firearms website.
3. I think it was unreasonable for the OP to start a negative thread in their industry section less than 20 hours after he sent the first email.
4. PK Firearms still should have contacted him to try to resolve the issue, rather than ignoring him.
Hopefully both parties can come to an amicable resolution.
3/22/2012 11:06:17 AM
I believe as long as you received the firearm and still have it in your possession you will lose the CC dispute.
And pics would be nice. People who use the forum to solve disputes usually posts pics so members can give their opinions. That might help you out a lot....but maybe not.
To say the OP has made it a lot harder for a business to even care about helping him out is an understatement.
He has done damage to the vender that cannot be taken back. Not only here but all over the web it sounds like. He says he tried to call they say no call was received. I don't think it would it would be that hard to get through on a phone line to a store that is manned 8 hrs a day if you really wanted to.
Both sides look to be a fault to me here but the OP seems like he is very hard to get along with.
And pics would be nice. People who use the forum to solve disputes usually posts pics so members can give their opinions. That might help you out a lot....but maybe not.
To say the OP has made it a lot harder for a business to even care about helping him out is an understatement.
He has done damage to the vender that cannot be taken back. Not only here but all over the web it sounds like. He says he tried to call they say no call was received. I don't think it would it would be that hard to get through on a phone line to a store that is manned 8 hrs a day if you really wanted to.
Both sides look to be a fault to me here but the OP seems like he is very hard to get along with.
3/22/2012 12:04:55 PM
He said he tried to call then later said he never called during business hours because of his job and the time difference.
3/22/2012 12:11:10 PM
One who takes something like this public has, in my opinion, the obligation to stand behind his allegations.
That means posting pictures.
The OP wants the benefit of a lynch mob, but has not justified (thus far) the most basic substance of his claims.
That means posting pictures.
The OP wants the benefit of a lynch mob, but has not justified (thus far) the most basic substance of his claims.
3/22/2012 12:13:36 PM
Originally Posted By AR-Tracker:
There is no fuss
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
There is no fuss
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep. MERRY CHRISTMAS. We just ask that he take his business elswhere.
END OF STORY
PS: Dont anybody get any ideas that we will be addressing other issues in the future this way.
3/22/2012 12:18:56 PM
Originally Posted By PKFirearms:
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep.
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep.
I certainly hope he doesn't after he received a refund. That's not what men of character do.
3/22/2012 12:47:25 PM
Originally Posted By PKFirearms:
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep. MERRY CHRISTMAS. We just ask that he take his business elswhere.
END OF STORY
PS: Dont anybody get any ideas that we will be addressing other issues in the future this way.
Originally Posted By AR-Tracker:
There is no fuss
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
There is no fuss
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep. MERRY CHRISTMAS. We just ask that he take his business elswhere.
END OF STORY
PS: Dont anybody get any ideas that we will be addressing other issues in the future this way.
WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOW.
3/22/2012 12:59:53 PM
Money was refunded, rifle should be returned and pics of damage posted to see what this story was all about.
3/22/2012 1:03:40 PM
Originally Posted By RescueGunner:
I certainly hope he doesn't after he received a refund. That's not what men of character do.
Originally Posted By PKFirearms:
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep.
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep.
I certainly hope he doesn't after he received a refund. That's not what men of character do.
Agreed, if I were the OP I would return the rifle ASAP, but hey, that's just me.
I have had nothing but good experiences with PK for years. Sometimes I think they read minds considering how fast the items I've ordered show up at my door.
Kudos to PK regardless, I will continue to order from them and recommend them to everyone I know.
3/22/2012 1:06:09 PM
Originally Posted By RescueGunner:
I certainly hope he doesn't after he received a refund. That's not what men of character do.
Originally Posted By PKFirearms:
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep.
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep.
I certainly hope he doesn't after he received a refund. That's not what men of character do.
I'm inclined to agree.
But I doubt we'll see anything else out of the OP nor do I believe he will send the rifle back.
Refusal to post photographic evidence of the "damage" really doesn't pass the smell test...
3/22/2012 1:06:30 PM
PK Firearms has earned a chance to get my business next rifle or part I need... What PK did was WAY over any kind of expectation I could have had concerning this outcome.
Look forward to hearing from me soon.
-Michael
Look forward to hearing from me soon.
-Michael
3/22/2012 1:10:44 PM
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep. MERRY CHRISTMAS. We just ask that he take his business elswhere.
END OF STORY
PS: Dont anybody get any ideas that we will be addressing other issues in the future this way.
[/quote]
Kudos to you PK Firearms.
3/22/2012 1:17:56 PM
Originally Posted By ekimnaheem:
PK Firearms has earned a chance to get my business next rifle or part I need... What PK did was WAY over any kind of expectation I could have had concerning this outcome.
Look forward to hearing from me soon.
-Michael
PK Firearms has earned a chance to get my business next rifle or part I need... What PK did was WAY over any kind of expectation I could have had concerning this outcome.
Look forward to hearing from me soon.
-Michael
same here.
3/22/2012 1:19:39 PM
Originally Posted By Norinco982lover:
same here.
Originally Posted By ekimnaheem:
PK Firearms has earned a chance to get my business next rifle or part I need... What PK did was WAY over any kind of expectation I could have had concerning this outcome.
Look forward to hearing from me soon.
-Michael
PK Firearms has earned a chance to get my business next rifle or part I need... What PK did was WAY over any kind of expectation I could have had concerning this outcome.
Look forward to hearing from me soon.
-Michael
same here.
I will be looking for a new SBR upper as soon as I can unload my current one.
PK will probably get my business just because of this thread.
3/22/2012 1:28:13 PM
Originally Posted By PKFirearms:
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep. MERRY CHRISTMAS. We just ask that he take his business elswhere.
END OF STORY
PS: Dont anybody get any ideas that we will be addressing other issues in the future this way.
Originally Posted By AR-Tracker:
There is no fuss
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
There is no fuss
This is the avenue I had to resort to since PK had no intentions of responding back to me.
As far as the dispute it is by no way violating any laws or rules of firearm transfers.
The dispute through the credit company is another way to communicate to this person via a third party or witness and recorded, which I clearly need with person whose personality comes of in the way that it did.
The photos are not needed here for some to say it is nothing or any other comments that are not needed. Sold new means should be new, perfect nothing less.
Please do not post in my thread any comments or saying I am doing something illegal when in fact I am not. I know the Law and my rights
As for the out come I will post that when it is resolved. And detail as to weather it is satisfactory or not.
AR-Tracker was issued a full refund last night of $1609.00 The rifle is his to keep. MERRY CHRISTMAS. We just ask that he take his business elswhere.
END OF STORY
PS: Dont anybody get any ideas that we will be addressing other issues in the future this way.
Wow. This is why PK Firearms is on my short list of approved vendors.
AR-Tracker-You need to send that rifle back.
You refused to post pics. You whined, bitched and ran their good name down here.
What you did is inexcusable. IMO it's theft, plain and simple.
I'm going to suggest to the Staff that your account be locked.
A man with your lack of character, we do not need here.
3/22/2012 1:29:44 PM
no refund given yet do not expect one if one does come then I do expect a prepaid shipping label to ship back.
but he does not want to communicate properly to do this
dispute filed with credit company for minimal ammount to cover shipping to armalite for repair, not a refund, I am reasonable.
do not believe everything you read on the net
but he does not want to communicate properly to do this
dispute filed with credit company for minimal ammount to cover shipping to armalite for repair, not a refund, I am reasonable.
do not believe everything you read on the net
3/22/2012 1:31:45 PM
You are kidding right? That's what you whined and bitched about?
3/22/2012 1:32:41 PM
new is new I would be happy to send it back with shipping label he must call and be civil first!
3/22/2012 1:35:57 PM
Wow.
If you don't get banned, you'll be quickly put on my personal "Do not deal with list."
All this for something so small.
PK will be getting some future more money from me though.
eta: correction.
If you don't get banned, you'll be quickly put on my personal "Do not deal with list."
All this for something so small.
PK will be getting some future more money from me though.
eta: correction.
3/22/2012 1:37:50 PM
Seems OP joined to either complain about said product, or is using a fake name (8 posts...and you already know posting on ARFCOM will draw attention?)
Either troll
OR
OP hasn't given PK enough time to even deal with the problem. I would have not posted here until I had tried to contact them by every means possible, during their business hours (I cannot expect a business to answer a phone or e-mail when there are not any employees there to do so).
The OP didn't even give them time to respond before he went and tried to screw PK.
Sorry, but New old stock, is still NEW. If it hasn't been fired, and is in new condition (or believed to be by the seller, because they didn't take said firearm apart) when shipped.
Of all the sellers on this board, I don't really think PK is going to be the guys to pull the "sell a buggered gun and not fix it" thing. Their business model depends on word of mouth, and on ARF, we are kind of sore when it comes to bad service. Any seller that sells shit on this board has to have their stuff together, or they will lose their business. I believe that PK would LOVE to have had the chance to fix this, but they weren't given the opportunity.
Buyer, go cry over in a corner because you are acting like a child who spilled their milk.
ETA: Just saw your pics.
You are bitching about THAT? WOW. I'd be embarrassed to cause this much commotion over that. Looks like Armalite messed up the park job, is what that looks like to me, or the assembler dropped the lower. Doesn't look like anything that PK would have noticed given that they probably handle lots of guns every day.
PK: I'd give this guy his refund, and never sell anything to him again (he just made it onto my do not do business with list). The rest of us will make up for the lost sales, I'm sure by the end of the day lol.
Either troll
OR
OP hasn't given PK enough time to even deal with the problem. I would have not posted here until I had tried to contact them by every means possible, during their business hours (I cannot expect a business to answer a phone or e-mail when there are not any employees there to do so).
The OP didn't even give them time to respond before he went and tried to screw PK.
Sorry, but New old stock, is still NEW. If it hasn't been fired, and is in new condition (or believed to be by the seller, because they didn't take said firearm apart) when shipped.
Of all the sellers on this board, I don't really think PK is going to be the guys to pull the "sell a buggered gun and not fix it" thing. Their business model depends on word of mouth, and on ARF, we are kind of sore when it comes to bad service. Any seller that sells shit on this board has to have their stuff together, or they will lose their business. I believe that PK would LOVE to have had the chance to fix this, but they weren't given the opportunity.
Buyer, go cry over in a corner because you are acting like a child who spilled their milk.
ETA: Just saw your pics.
You are bitching about THAT? WOW. I'd be embarrassed to cause this much commotion over that. Looks like Armalite messed up the park job, is what that looks like to me, or the assembler dropped the lower. Doesn't look like anything that PK would have noticed given that they probably handle lots of guns every day.
PK: I'd give this guy his refund, and never sell anything to him again (he just made it onto my do not do business with list). The rest of us will make up for the lost sales, I'm sure by the end of the day lol.
3/22/2012 1:51:12 PM
Originally Posted By AR-Tracker:
no refund given yet do not expect one if one does come then I do expect a prepaid shipping label to ship back.
but he does not want to communicate properly to do this
dispute filed with credit company for minimal ammount to cover shipping to armalite for repair, not a refund, I am reasonable.
do not believe everything you read on the net
http://i787.photobucket.com/albums/yy156/Tracker68/DSC02028.jpg
http://i787.photobucket.com/albums/yy156/Tracker68/DSC02026.jpg
no refund given yet do not expect one if one does come then I do expect a prepaid shipping label to ship back.
but he does not want to communicate properly to do this
dispute filed with credit company for minimal ammount to cover shipping to armalite for repair, not a refund, I am reasonable.
do not believe everything you read on the net
http://i787.photobucket.com/albums/yy156/Tracker68/DSC02028.jpg
http://i787.photobucket.com/albums/yy156/Tracker68/DSC02026.jpg
Now that you have your money, send it back.
After seeing the photos, no, I think you're being highly unreasonable.
3/22/2012 2:06:11 PM
you people do not know the truth so do not make judgement
I do not have a refund posted yet!
and I did not dispute to return rifle. (partial) this was to acheive some shipping compensation to send it in to armalite. "reasonably" 13 days later here you all are reading and responding to issues that you have no information about. a -1 is just that I do not have to explain myself to any one.
Mods can delete thread if they felt this was unjust
I do not have to justify any of this any longer and PK knows what to do for shipping and dispute
Adios!
I do not have a refund posted yet!
and I did not dispute to return rifle. (partial) this was to acheive some shipping compensation to send it in to armalite. "reasonably" 13 days later here you all are reading and responding to issues that you have no information about. a -1 is just that I do not have to explain myself to any one.
Mods can delete thread if they felt this was unjust
I do not have to justify any of this any longer and PK knows what to do for shipping and dispute
Adios!
3/22/2012 2:08:17 PM
Not only would I not seek a return for something so miniscule - I wouldn't even waste Aluma black on something that small. It seems like there has been a rash of this sort of thing on the EE lately. People need to understand that while $1,600 is a lot of money, it is not so much in the scheme of things that you should expect absolute perfection (especially aesthetically).
3/22/2012 2:09:13 PM
3/22/2012 2:10:52 PM
Originally Posted By AR-Tracker:
you people do not know the truth so do not make judgement
I do not have a refund posted yet!
and I did not dispute to return rifle. (partial) this was to acheive some shipping compensation to send it in to armalite. "reasonably" 13 days later here you all are reading and responding to issues that you have no information about. a -1 is just that I do not have to explain myself to any one.
Mods can delete thread if they felt this was unjust
I do not have to justify any of this any longer and PK knows what to do for shipping and dispute
Adios!
you people do not know the truth so do not make judgement
I do not have a refund posted yet!
and I did not dispute to return rifle. (partial) this was to acheive some shipping compensation to send it in to armalite. "reasonably" 13 days later here you all are reading and responding to issues that you have no information about. a -1 is just that I do not have to explain myself to any one.
Mods can delete thread if they felt this was unjust
I do not have to justify any of this any longer and PK knows what to do for shipping and dispute
Adios!
If you didnt want us to make a judgment why did you post this mess on a public forum? You obviously did it to make your case and drag PKs name through the mud, but when that didnt work, youve now become defensive. Get a clue buddy.
3/22/2012 2:16:58 PM
I hope they told the OP to stick that rifle up his ass after they gave it to him for free.
3/22/2012 2:30:33 PM
A mod or staff member may want to notify PK that the OP is willing to ship the rifle back if they provide a shipping label.
They may have stopped monitoring this thread.
They may have stopped monitoring this thread.
3/22/2012 2:43:25 PM
I'll bet now that it is free that little bitty mark won't bug him at all. Almost bet nobody hears much from him and if he does use arf it will be under a new account name.
Hell, if that bugs him I know he will never shoot it anyway.
Any odds on whether or not he sends the rifle back? I know where I would be betting.
OP I recommend you only buy stuff in the future in person and not to use this board so I won't accidentally do business with you. Your the type that make Internet transactions suck.
I've never used PK but I am fixin to place an order anyway so to them it goes.
Hell, if that bugs him I know he will never shoot it anyway.
Any odds on whether or not he sends the rifle back? I know where I would be betting.
OP I recommend you only buy stuff in the future in person and not to use this board so I won't accidentally do business with you. Your the type that make Internet transactions suck.
I've never used PK but I am fixin to place an order anyway so to them it goes.
3/22/2012 2:44:05 PM
Originally Posted By myco4you:
I hope they told the OP to stick that rifle up his ass after they gave it to him for free.
I hope they told the OP to stick that rifle up his ass after they gave it to him for free.
I find it funny how people can say stuff like this when the OP said he hasn't received any funds and also offered to send the rifle back once funds were received.
Also, he was sold a new rifle. If it has a scratch on the receiver it should be noted by the seller. That's a plain and simple fact.
3/22/2012 2:49:31 PM
Originally Posted By rcb1586:
A mod or staff member may want to notify PK that the OP is willing to ship the rifle back if they provide a shipping label.
They may have stopped monitoring this thread.
A mod or staff member may want to notify PK that the OP is willing to ship the rifle back if they provide a shipping label.
They may have stopped monitoring this thread.
No way this joker sends it back. He has showed his true colors. I bet a along he was hoping for them to discount it or something to make him go away.
3/22/2012 2:53:02 PM
Originally Posted By LashLaRue:
No way this joker sends it back. He has showed his true colors. I bet a along he was hoping for them to discount it or something to make him go away.
Originally Posted By rcb1586:
A mod or staff member may want to notify PK that the OP is willing to ship the rifle back if they provide a shipping label.
They may have stopped monitoring this thread.
A mod or staff member may want to notify PK that the OP is willing to ship the rifle back if they provide a shipping label.
They may have stopped monitoring this thread.
No way this joker sends it back. He has showed his true colors. I bet a along he was hoping for them to discount it or something to make him go away.
Yeah, I bet you're right.
I can't imagine getting that upset about a tiny little nick.
I can understand if there were multiple spots or a gouge.
I don't know how people handle working in retail with customers like the OP.
3/22/2012 2:53:03 PM
Originally Posted By rfroese:
I find it funny how people can say stuff like this when the OP said he hasn't received any funds and also offered to send the rifle back once funds were received.
Also, he was sold a new rifle. If it has a scratch on the receiver it should be noted by the seller. That's a plain and simple fact.
Originally Posted By myco4you:
I hope they told the OP to stick that rifle up his ass after they gave it to him for free.
I hope they told the OP to stick that rifle up his ass after they gave it to him for free.
I find it funny how people can say stuff like this when the OP said he hasn't received any funds and also offered to send the rifle back once funds were received.
Also, he was sold a new rifle. If it has a scratch on the receiver it should be noted by the seller. That's a plain and simple fact.
Considering it take 2-3 business days for a dispute to go through, of course he wont have it the morning after PK pushed it.
Patience is a virtue he doesnt have, and its been proven multiple times in this thread.
3/22/2012 2:59:57 PM
I don't disagree that he made too big a stink considering such a small nick. But you guys are crucifying him for something that hasn't happened yet. He said he would return it. If he doesn't I would lead the charge against him. Just wait to see what happens before you judge.
